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Customer Support
Customer Complaint Handling Procedure

How to File for Customer Complaint

  1. Go to https://pengaduan.bappebti.go.id
  2. Create an account
  3. Upload the required documents, including:
  • Chronology or Description of Customer Complaints
  • Proof of Fund Transfer (scanned)
  • Customer's Identity
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+62 21 3002 7788